Effective Date: 09/09/2024

Introduction

HP Fund Pty Ltd (“we,” “our,” or “us”) values the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when using our WhatsApp Medication Delivery Chatbot (“the Chatbot”). By using the Chatbot, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal data from you when you interact with our Chatbot. The types of information we may collect include:

• Personal Information: Your name, contact details (phone number), and delivery address.
• Medication Information: Information related to your prescriptions and any medications you request for delivery.
• Chatbot Interaction Data: The messages and interactions you have with the Chatbot, including inquiries, responses, and feedback.
• Transaction Data: Information about orders, including medication details, payment status, and delivery information.

2. How We Use Your Information

We use the information collected through the Chatbot for the following purposes:

• Order Processing: To process your medication requests and arrange for delivery.
• Communication: To respond to your queries, provide order updates, and notify you of any changes to our services.
• Service Improvement: To analyze usage trends and improve our Chatbot and overall service.
• Legal Compliance: To comply with legal and regulatory obligations, including maintaining records of your transactions.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following situations:

• Service Providers: We may share your information with third-party vendors, such as delivery partners, to ensure your medications are delivered efficiently.
• Legal Requirements: We may disclose your personal data when required by law, such as in response to a court order or regulatory request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can guarantee complete security. If you believe your personal information has been compromised, please contact us immediately.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once personal data is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct any inaccuracies in your personal information.
• Request the deletion of your personal data.
• Object to or restrict our processing of your personal data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. When changes are made, we will notify you by updating the “Effective Date” at the top of this document and, where appropriate, through direct communication.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

HP Fund Pty Ltd
Email: info@hpfundi.org

By using the Chatbot, you acknowledge that you have read, understood, and agree to this Privacy Policy.